Website: https://uos.navx.co.uk
Last updated: 26 October 2026
1. Introduction
This Privacy Policy explains how NAVX Hosting collects, uses, stores and protects personal information when you visit our website, contact us or use our managed hosting services.
We are committed to protecting your privacy and handling personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable electronic privacy and communications legislation.
This policy covers our website, customer enquiries, account administration, billing, technical support and managed hosting services.
2. Who we are
For the purposes of this Privacy Policy, the data controller is:
- Business name: NAVX
- Email: uos@navx.co.uk
- Website: https://uos.navx.co.uk
For questions about this policy or the personal information we hold, please contact us using the details above.
3. Personal information we collect
The information we collect depends on how you interact with our website and services.
3.1 Information you provide
We may collect:
- Your name and contact details.
- Your email address and telephone number.
- Customer account and service subscription details.
- Billing details and payment status.
- Enquiry and support correspondence.
- Information you provide when configuring or using our services.
We aim to collect only the information reasonably necessary to operate our business and provide our services.
3.2 Website and technical information
When you visit our website or use our services, we may collect:
- IP addresses.
- Browser type, version and operating system.
- Device and connection information.
- Pages visited and interactions with our website.
- Dates and times of access.
- Server access logs, diagnostic information and security events.
We use this information to understand website usage, maintain service reliability, troubleshoot problems and protect our systems.
3.3 Customer network and management information
Our managed hosting service supports the remote management of compatible UniFi network equipment. Depending on the software features used and the customer’s configuration, information processed may include:
- Network device names, models, identifiers and IP addresses.
- Network configuration and management settings.
- Administrator usernames and access permissions.
- Connected device information and identifiers.
- Network performance and diagnostic information.
- System events and technical logs.
- Configuration data and backups, where enabled.
Some of this information may constitute personal data if it relates to an identifiable individual.
Customers are responsible for ensuring that their use of the service, including the collection of information about people using their networks, complies with applicable data protection law.
4. How and why we use personal information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and providing quotations | Legitimate interests or taking steps at your request before entering a contract |
| Setting up and administering customer accounts | Performance of a contract |
| Providing hosting and technical support | Performance of a contract |
| Processing payments and managing subscriptions | Performance of a contract |
| Maintaining accounting and tax records | Compliance with legal obligations |
| Monitoring service performance and resolving faults | Legitimate interests |
| Preventing fraud, misuse and unauthorised access | Legitimate interests and, where applicable, legal obligations |
| Analysing website usage | Consent where required for analytics cookies or similar technologies; otherwise an applicable lawful basis |
| Sending marketing communications | Consent or another lawful basis where permitted by applicable law |
Where we rely on legitimate interests, these may include operating and improving our business, maintaining reliable services, protecting our infrastructure and responding to customer requests. We consider the potential impact on individuals when determining whether this is an appropriate basis.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
5. Managed hosting and customer network data
Our service provides hosting for UniFi network management software. Information processed by the hosted software may be different from information collected directly through our public website.
5.1 Our role in processing data
For personal information that we collect for our own business purposes, such as customer contact details, billing records and support correspondence, we generally act as the data controller.
Where a customer determines the purposes and means of processing personal data through their network management environment, we generally expect the customer to act as the data controller and NAVX to act as the data processor for that processing.
Where we act as a data processor, we will process personal data as necessary to provide the service, in accordance with applicable contractual arrangements and the customer’s lawful instructions.
Our responsibilities depend on the actual processing activity and the arrangements in place.
5.2 Shared hosting environment
Our service may use a shared underlying UniFi OS Server installation or other shared hosting infrastructure to serve multiple customers.
This means that underlying server resources or software components may be shared between customers. Access to customer information must be controlled through the permissions and security measures implemented within the service.
We will take reasonable and appropriate measures designed to prevent unauthorised access to one customer’s information by another customer. However, the level of separation depends on the technical architecture and configuration of the service.
Our authorised administrators may have access to relevant system information where necessary to operate, maintain, troubleshoot or secure the service.
Customers should not assume that information stored within the hosting environment is inaccessible to the service operator.
5.3 Customer responsibilities
Customers are responsible for:
- Ensuring they have the necessary authority to connect and manage their network equipment.
- Providing appropriate privacy information to people whose personal data they collect through their networks.
- Ensuring their processing of personal data has an appropriate lawful basis.
- Managing their own user accounts and access permissions appropriately.
- Avoiding the submission of unnecessary personal or sensitive information to the service.
We will provide further information about data processing responsibilities in our service terms or a separate data processing agreement where appropriate.
6. Payments and Stripe
We use Stripe to process online payments.
When you make a payment, information may be shared with Stripe, including your name, email address, billing details, transaction amount, payment status and relevant transaction identifiers. The payment information collected depends on the payment method and checkout configuration.
Stripe processes payment information to facilitate transactions and may also process information for fraud prevention, security, regulatory compliance and its own legitimate business purposes.
We do not intend to collect or store full payment card details directly on our own systems when payments are processed through Stripe.
Stripe’s own privacy information is available at: https://stripe.com/gb/legal/privacy-center
Stripe may act as our data processor for certain activities and as an independent data controller for others. Its processing is subject to its applicable terms and privacy documentation.
7. Website analytics and cookies
We use website analytics to understand how visitors use our website and to help us improve its performance and usability.
Depending on the analytics service configured, information collected may include pages viewed, referral sources, browser and device information, approximate location derived from an IP address, interaction events and usage statistics.
Our analytics provider is: Google Analytics
Analytics services may use cookies or similar technologies to collect this information. Where required by law, we will obtain your consent before setting non-essential analytics cookies or using similar technologies that require consent.
You should be able to accept or reject non-essential cookies and change your preferences through the cookie controls provided on our website.
Essential cookies may be used where necessary to provide a service you have requested, maintain security or support core website functionality.
Further information about the cookies used, their providers, purposes and retention periods should be provided through our cookie notice or cookie settings.
8. Disclosure to third parties
We may share personal information with third parties where necessary for the purposes described in this policy.
These may include:
- Hosting and infrastructure providers.
- Stripe and relevant payment service providers.
- Website analytics providers.
- Email and customer support providers.
- Security monitoring and diagnostic providers.
- Backup and recovery service providers.
- Professional advisers, regulators or public authorities where required by law.
We will take reasonable steps to ensure that service providers processing personal information on our behalf are subject to appropriate contractual and data protection safeguards.
We do not sell customer personal information to third parties for their own marketing purposes.
9. Ubiquiti and UniFi services
Our service uses software associated with the UniFi ecosystem. Customers may use Ubiquiti services, including UI.com accounts, UniFi Site Manager and the UniFi mobile application, to access or manage their network environments.
NAVX Hosting is an independent hosting service and is not affiliated with, endorsed by, sponsored by, or officially associated with Ubiquiti Inc. UniFi and UniFi OS are trademarks of Ubiquiti Inc. All trademarks remain the property of their respective owners.
Ubiquiti may process personal information in connection with its own products and services. Such processing is governed by Ubiquiti’s applicable privacy policy, terms and service arrangements.
We do not control personal data processing carried out independently by Ubiquiti.
Customers should review the relevant information at: https://www.ui.com/legal
NAVX is an independent hosting service and is not operated by or affiliated with Ubiquiti Inc., unless expressly stated otherwise.
10. International data transfers
Our hosting infrastructure is intended to be located in the United Kingdom. However, some third-party providers, including payment, analytics, email or support providers, may process information in other countries.
Where personal data is transferred outside the United Kingdom, we will take the steps required by applicable data protection law. These may include relying on an applicable adequacy regulation, an approved transfer mechanism or other appropriate safeguards.
The location of our hosting server does not necessarily determine where every third party processes information.
Further information about relevant international transfers and safeguards can be requested using our contact details.
11. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of our legal obligations, operational needs and the need to resolve disputes.
Our intended retention approach is:
- Enquiries: ordinarily up to 12 months after the enquiry has been resolved, unless a longer period is justified.
- Customer account information: for the duration of the customer relationship and a reasonable period afterwards.
- Financial and transaction records: for the period required by applicable accounting and tax legislation.
- Website analytics data: in accordance with the settings and retention period of the analytics service used.
- Technical and security logs: for a period appropriate to security, troubleshooting and operational requirements.
- Customer configurations and backups: in accordance with the service terms, backup arrangements and applicable customer instructions.
When information is no longer required, we will securely delete it or anonymise it where appropriate, subject to legal obligations and legitimate backup or disaster-recovery requirements.
The retention periods above are guidelines and will be aligned with our actual practices.
12. Information security
We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, accidental loss, destruction, alteration or disclosure.
Measures may include:
- Restricted administrative access.
- Appropriate account authentication and permissions.
- Secure connections to our website and services.
- Security updates and vulnerability management.
- Monitoring of technical and security events.
- Backup and recovery procedures.
Access to customer information will be restricted according to operational requirements and the capabilities of the hosting platform.
No internet-connected service can be guaranteed to be completely secure. We will respond appropriately to suspected personal data breaches and meet applicable legal reporting obligations.
13. Marketing communications
We may send communications necessary to administer your account, provide technical support, notify you of service changes or fulfil our contractual obligations.
We will send marketing communications only where permitted by applicable law.
Where consent is required, you can withdraw it at any time by using the unsubscribe instructions or contacting us.
14. Your data protection rights
Under applicable data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests.
- Request data portability where the relevant conditions are met.
- Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us using the details in Section 2. We may need to verify your identity before responding.
Where we process personal data solely on behalf of a customer, requests relating to that data may need to be directed to the customer acting as data controller. We will provide appropriate assistance where required by our contractual arrangements and applicable law.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the matter.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint
ICO website: https://ico.org.uk/
16. Children’s privacy
Our website and managed hosting services are intended for adults and people using network management services in an appropriate personal or business capacity.
We do not knowingly collect personal information directly from children through our website for marketing purposes.
Information processed through a customer’s network may incidentally relate to children or other individuals. Customers are responsible for ensuring that such processing is lawful and that appropriate information is provided where required.
17. Links to other websites
Our website may contain links to external websites and third-party services. We are not responsible for the privacy practices of those websites.
We recommend reviewing their privacy policies before providing personal information to them.
18. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or business practices.
The latest version will be published on our website, with the date of the most recent update shown at the top.
19. Contact
For questions about this Privacy Policy or how we process personal information, contact:
NAVX Hosting
Email: uos@navx.co.uk
Website: https://uos.navx.co.uk